Help Desk Support Coordinator Federal Business Centers ...

Help Desk Support Coordinator
Reports to:? Director of Information Technology

JOB SUMMARY:

Supports the daily functions of the Information Technology Department in order to ensure the continued maintenance, development, and implementation of cost-effective and efficient information technology systems for the Company to meet current and future needs.

Provides company-wide direction in areas of hardware, software, PBX telephone systems, cellular communications, copiers, and other related business systems and office equipment.?

ESSENTIAL FUNCTIONS:

Planning

1. Reports directly to the Director of IT.
2. Supports best practices for the Company?s current and long-term information technology needs through trouble-shooting and assisting 50 co-workers with day to day IT issues.
3. Supports the day to day maintenance of the Company?s information technology systems, including, but not limited to, hardware, software, PBX telephone systems, cellular communications, copiers, and other related business systems and office equipment to meet the Company?s needs.
4. Supports IT policies, standards, practices, and security measures to ensure effective and consistent information processing operations and to safeguard the information technology systems and the information stored within.
5. Administrates and maintains a documented disaster recovery plan.
6. Assists with department acquisitions to ensure that they are consistent with the business plan of the Company.
7. Participates in the planning of information technology systems for the Company?s Co-Workers.
8. Maintains current knowledge of developments in the area of systems and hardware, and incorporates these developments into the Company?s information technology systems.
9. Manages the continuous improvement of the Company?s information technology systems equipment and procedures to maintain pace with technological progress, economic change, and the Company?s business needs.
10. Assists in establishing development priorities for the Company?s information technology systems.

Support Responsibilities

1. Hands on day-to-day management of operations of the Company?s hardware, software, PBX telephone systems, cellular communications, copiers, cameras, and other related business systems and office equipment.
2. Provides support to end users on a variety of issues.
3. Identifies, researches, and resolves technical problems.
4. Responds to telephone calls, email and personnel requests for technical support.
5. Documents, tracks and monitors the problem to ensure a timely resolution.
6. Reports progress on project developments, resource utilization, and equipment performance to the Director of IT.
7. Prepares daily, weekly, and monthly system back-ups and rotates storage tapes. Reports error messages to Director of IT and supporting vendors.
8. Reviews all hardware, and software. Administers patches, updates, and fixes to ensure the proper working condition of all systems.
9. Provides training to co-workers on new/updated software processes.
10. Knowledgeable in audio/sound set-up systems.
11. Responsible for set-up and operation of weekly audio-visual Company meetings.
12. Assists with co-worker education programs and professional development programs as required; keeps co-workers current with new technology.
13. Works with and manages outside vendors.
14. Continues education in IT field as required to stay current and ahead of the trends in all applicable applications pertaining to company?s business.
15. Participates in the development and implementation of Company goals.

Administration Responsibilities

1. Reviews the purchase, rental, lease, licensing, or other acquisitions from outside sources of computer systems, communication systems, office systems, hardware, software, and services to meet the needs of the Company in accordance with established corporate policies as directed by the Vice President of Operations.
2. Assists in the preparation of an annual information and communications systems budget and establishes controls to stay within the specified limits of that budget.
3. Administers the department?s expense budget within the guidelines established by the Director of IT to contribute to the cost ?effective operation of the Company.
4. Makes recommendations for outside vendor sources.

QUALIFICATIONS:

1. A college degree and advanced systems training.
2. Two years of experience in supporting one or more major information processing functions and/or thorough advanced college training in management and technology.
3. Two years of experience in the following business application software:? MRI, AutoCAD, Intellitrack, SharePoint, FAS (Depreciation), Microsoft Office, Access, ADP, Phone software, Voice Software, Back-up System Software.
4. Proficiency, working knowledge, or ability and willingness to learn the following:? 9 Servers/Switcher/Fiber Optics/Wireless Networks.
5. Help Desk experience and skills in all applicable business applications.
6. Proficient in Apple, MAC, and Microsoft communication and computer products.
7. Considerable interpersonal skills are required to successfully interact with co-workers concerning the Company?s information technology systems.
8. Considerable coordination skills to successfully perform reporting and administrative responsibilities.
9. Ability to multi-task and manage multiple projects and reporting systems.
10. Willingness to obtain required certifications during employment.

The statements contained herein reflect general detail as necessary to describe the principal functions of the job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

Cooperates with all aspects of the Company?s health and safety program, including compliance with all rules and regulations, and for practicing safety while performing duties at all times. Follows all policies and procedures formulated by the Company and communicated to the workforce.

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Source: http://www.selectleaders.com/candidate/viewjobdetails.do?jid=24166

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